Requirements
What do you need to work from home?
Please note all monthly internet charges are the responsibility of the employee and are not reimbursed by SC Contact Centers.
Preferred Computer Requirements
A PC or Laptop with:
• Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
– AMD Ryzen 2nd Generation or newer OR
– INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer
• 8GB RAM or installed memory
• 10GB of Free Hard Disk Space
Dedicated High Speed Internet:
• Internet Download Speed: 10.0 MBPS
• Internet Upload Speed: 5.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
Minimum Computer Requirements
A PC or Laptop with:
• Current and supported MS Windows 10 or 11 Operating System (No Mac, Vista, Chromebook, or XP)
• Processor
– AMD 2.1GHZ or higher OR
– INTEL 1.8GHZ or higher, OR
– INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer
• 4GB RAM or installed memory
• 10GB of Free Hard Disk Space
Dedicated High Speed Internet:
• Internet Download Speed: 4.0 MBPS
• Internet Upload Speed: 2.0 MBPS
• Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)
Other Requirements
• Keyboard: Function Keys (F-Keys)
• Wired USB Headset
• Webcams are recommended (not required)
Training to become a home agent.
All training classes are required as a condition of employment.
Training Times
1st Shift- 8:30am to 3:30pm
2nd Shift- 5:00pm to 10:00pm.
3rd shift training takes place on either 1st or 2nd shift.
Weekend training takes place from 8:30am-3:30pm on the weekends.
Training time includes learning to navigate SC Contact Centers’ proprietary customer service programs and telephone systems. You will also learn how to interact with customers to be a successful Home Agent. The final portion of the training program is guided practice with real customers while your trainers remain available if assistance is needed. Training to be a Home Agent will take place from the comfort of your own home as the training is virtual
*Please Note: Successful completion of the training program and job certification are conditions of continued employment with SC Contact Centers.